"I called your company in August because my AC was leaking on the floor around the furnace. Your technician diagnosed the problem as a leaking condenser pan. I looked at the pan after your men had removed it. The pan was not leaky. The AC was frozen and required service. My AC was an older unit. It needed replacement. I am happy with the new system. I have been leaving messages for seven months requesting the $175 service call fee, because I feel this was not a service call but a sales call. No one has returned my call. I am a very frustrated customer. Still waiting to hear from you. If I could give you zero stars I would have."
K . S from Bloomington, MN on February 8th, 2017
K . S from Bloomington, MN on February 8th, 2017
( / 5)
"I am sorry it took this long to resolve your request for a discount on your service call. I understand your frustration and apologize for the loss in communication. After our discussion I am happy we were able to resolve your request, and found a solution to meet your needs. I appreciate the feedback that you are happy with your new system.
Best,"
- Southside Heating & Air Conditioning Inc.
- Southside Heating & Air Conditioning Inc.
